Cancellation & Refund Policy
| When you cancel | Refund |
|---|---|
| More than 24 hours before pickup | 100% — full refund |
| Within 24 hours of pickup | No refund |
| No-show at pickup | No refund |
| Your flight is cancelled by the airline | 100% — full refund (or free rebooking) |
| We fail to provide your transfer | 100% — full refund |
How to cancel
Email [email protected] with your booking reference, or use the contact form. Refunds are returned to your original payment method within 5–10 business days, in the currency you paid.
Changes instead of cancelling
Plans shifting rather than ending? You can change your date, time and passenger numbers free of charge up to 24 hours before pickup — sign in under My Booking.